Refund Policy

This Refund Policy applies to Garden Start, a personalized digital gardening plan offered by Pasture Threads LLC. Garden Start purchases are processed through Paddle, which acts as Merchant of Record for applicable purchases.

Refund Requests

Refund requests must be submitted within 14 days of purchase. Because Garden Start is a personalized digital product delivered electronically after purchase, submitting a request does not automatically guarantee a refund. Requests are reviewed individually.

Examples of issues that may qualify for review include duplicate charges, incorrect charges, an inability to access your purchased plan because of a technical problem, or a material failure to deliver the product as described.

To request a refund review, contact us at pasturethreads@gmail.com with enough information to locate your order and understand the issue.

Paddle Refunds & Payment Disputes

Where Paddle is the Merchant of Record, refunds and payment disputes may also be handled through Paddle under applicable Paddle processes and consumer-law requirements. You may request help by visiting paddle.net or by contacting Pasture Threads at pasturethreads@gmail.com.

Legal Rights

Nothing in this policy waives rights customers may have under applicable law. If Paddle or applicable law requires a different outcome, that process or requirement will apply.